Acceptable Use Policy

1. Scope and definitions

This AUP applies to all users of the Service, including paid and free users, anyone using a trial, anyone accessing the Service through a shared account, and anyone using any output generated by the Service ("Output"). It applies to all features of the Service, including (without limitation) AI chat, document generation, image generation, video generation, image editing, code generation, autonomous agents, device pairing, email integration, and any other feature now or later released.

References to "you" or "your" include any person or organisation accessing the Service through your account or with your permission, regardless of whether that access was authorised by you. You remain responsible for the use of your account.

"Lato 1" and oppermind-lato-1 refer to Oppermind's artificial intelligence model and any future variants, fine-tunings, or successor models published by Oppermind under those names. We may change, update, or replace the model from time to time without changing this AUP.

2. General principles

You agree to use the Service only for lawful purposes and in a way that is honest, safe, and respectful of other people. In particular, you agree:

• To be at least 18 years of age. The Service is for adults only. The platform-wide 18+ minimum age is set out in Section 1.3 of the Terms & Conditions and explained in our Children's Privacy Policy. You must not create an account, sign in, or use the Service if you are under 18, and you must not provide access to the Service to any person under 18 (including by sharing your account, by creating an account on a minor's behalf, or by allowing a minor to use a device on which you are signed in);
• To comply with all applicable laws and regulations, including the Criminal Code Act 1995 (Cth), the Online Safety Act 2021 (Cth), the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Copyright Act 1968 (Cth), the Australian Consumer Law, and equivalent laws applicable to you in your jurisdiction;
• Not to use the Service in a way that violates the rights of any other person, including their privacy, dignity, intellectual property, publicity, or safety;
• To follow any in-product guidance, warnings, and safety prompts;
• To take responsibility for your own use of any Output and not to rely on Output for purposes requiring professional advice without independent verification (see Section 8 of the Terms).

3. Prohibited uses (general)

You must not use, attempt to use, or assist any other person to use, the Service to:

• Engage in or facilitate illegal conduct, including any activity that would be unlawful in your jurisdiction or in the jurisdictions of any person affected by your conduct;
• Harass, bully, threaten, defame, stalk, dox, or intimidate any person, including through automated messaging, mass communications, or coordinated campaigns;
• Incite or promote hatred, violence, terrorism, or self-harm, or otherwise produce content that a reasonable person would consider to constitute Class 1 or Class 2 material under the Online Safety Act 2021 (Cth) or equivalent classifications in other jurisdictions;
• Create, distribute, or facilitate malware, ransomware, viruses, worms, trojans, exploits, key-loggers, spyware, or any other code or instructions intended to disrupt, damage, or gain unauthorised access to a computer system, network, account, or device;
• Infringe intellectual property rights, including copyright, trademark, design rights, trade secrets, patents, or any sui generis database rights, and including by uploading, prompting for, or distributing infringing content;
• Scrape, crawl, spider, or systematically extract data, content, or Outputs from the Service, whether manually or by automated means, and whether for AI training, indexing, archiving, benchmarking, competitive intelligence, or any other purpose, except via interfaces expressly designated by Oppermind for such use;
• Misuse AI Outputs, including by passing AI-generated content off as the original work of a human in contexts where doing so is misleading or deceptive (for example, in regulated academic submissions, sworn statements, legal filings, professional credentials, or paid client deliverables that disclose authorship);
• Send unsolicited bulk communications (spam), or otherwise breach the Spam Act 2003 (Cth), the CAN-SPAM Act of 2003 (US), Canada's Anti-Spam Legislation (CASL), the UK Privacy and Electronic Communications Regulations, the EU ePrivacy Directive (as implemented), or any equivalent law;
• Sign up using automated bots or other automated processes, create accounts using false or stolen identities, operate multiple accounts to evade limits or bans, or use disposable or sequentially generated identifiers to circumvent rate limits, trial restrictions, or enforcement actions;
• Make false, misleading, or deceptive representations in trade or commerce, including representations that breach Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law), Section 5 of the US Federal Trade Commission Act, or the UK Consumer Protection from Unfair Trading Regulations 2008;
• Impersonate any person or organisation, including any representative of Oppermind or any government, regulator, or official body, or misrepresent your affiliation with any person or organisation;
• Engage in or facilitate fraud, phishing, credential stuffing, identity theft, financial scams, romance scams, fake-charity schemes, fake-investment schemes, or any other deceptive practice intended to obtain money, credentials, or other value from another person.

4. Prohibited AI-generated content

4.1 Absolutely prohibited categories

You must not use any feature of the Service, and you must not prompt, instruct, or coerce Lato 1, to generate, modify, transform, transcribe, translate, summarise, or otherwise produce or facilitate:

• Child sexual abuse material (CSAM) or child exploitation material (CEM) of any kind, including computer-generated, AI-generated, animated, stylised, "drawn", "fictional", or otherwise synthetic depictions of any real or fictional individual that a reasonable person would consider to be (or to depict) a person under the age of 18 in any sexual, sexualised, nude, partially nude, or exploitative context, as further described in Section 7A of the Terms;
• Terrorist content, including material that constitutes or promotes a "terrorist act" under Division 102 of the Criminal Code Act 1995 (Cth), or that would be designated as terrorism-related under equivalent law in your jurisdiction; instructions for the preparation, planning, or execution of attacks against persons or property; or recruitment, fundraising, or propaganda material for designated terrorist organisations;
• Instructions for the synthesis, weaponisation, or deployment of chemical, biological, radiological, nuclear, or high-yield explosive (CBRNE) weapons, weapons of mass destruction, or any other indiscriminately lethal device;
• Content intended to manipulate the integrity of elections or referenda, including impersonation of candidates, election officials, or electoral commissions; large-scale generation of fraudulent voter communications; targeted suppression of voting; or any other conduct that would contravene the Commonwealth Electoral Act 1918, the US Voting Rights Act, the UK Representation of the People Acts, the Elections Modernization Act (Canada), the EU Digital Services Act's election-integrity obligations, or equivalent law;
• Fraudulent content, including fake invoices, fake regulatory letters, forged identity documents, false credentials, counterfeit currency or securities, or any other material designed to deceive a person into parting with money, property, credentials, or consent;
• Non-consensual intimate imagery (NCII) or synthetic intimate imagery (SII), whether of real, identifiable persons or of fictional characters that a reasonable person would consider to depict identifiable real persons, in any state of nudity, partial undress, or sexualised context;
• Deepfakes or other synthetic media of a real, identifiable individual (living or recently deceased) without that individual's explicit, verifiable consent, in any context where the resulting media is reasonably likely to: (a) mislead a viewer about what that individual said or did; (b) be presented as authentic; (c) cause reputational, financial, emotional, or physical harm; or (d) be used for harassment, defamation, fraud, or sexual exploitation;
• Content that targets minors in any harmful way, including grooming scripts, content designed to facilitate the abduction or exploitation of a minor, age-inappropriate sexualised content directed at minors, or any other content described in Section 7A of the Terms.

4.2 High-risk categories requiring caution

The following categories are not categorically prohibited, but require particular caution. You agree that you will not use the Service for these purposes unless you have an established lawful basis to do so and you accept full responsibility for the consequences:

• Generating detailed legal, medical, mental health, financial, tax, engineering, or other regulated professional advice for reliance by a third party;
• Generating large volumes of personalised political messaging directed at identifiable individuals;
• Automating decisions that produce legal or similarly significant effects on a natural person, including hiring, lending, insurance underwriting, sentencing recommendations, immigration assessments, or eligibility for essential services, in a manner that does not satisfy the requirements of Article 22 of the EU/UK GDPR, the EU AI Act (where applicable), the US state laws regulating automated decision-making, and equivalent rules in your jurisdiction;
• Generating content for use in safety-of-life systems, real-time clinical decision support, autonomous vehicle control, weapons targeting, or critical infrastructure control.

5. No circumvention of safety filters

You must not attempt to circumvent, disable, mislead, manipulate, or coerce any safety, content moderation, age-gating, or rate-limiting system of the Service, whether by:

• "Jailbreaking" prompts, adversarial prompting, prompt-injection of Lato 1 (including via uploaded documents, system prompts, hidden instructions, or third-party content the Service is asked to summarise);
• Role-play, hypothetical, fictional, "for research purposes only", "for a novel I'm writing", or other framing devices intended to elicit content that would otherwise be blocked;
• Splitting a prohibited task into smaller permitted-looking subtasks (sometimes called "decomposition attacks");
• Using euphemisms, slang, code-words, transliterations, leetspeak, base64 or other encodings, foreign languages, or otherwise obfuscated requests intended to bypass content filters;
• Multi-account, multi-session, or distributed prompting designed to evade aggregate safety measures;
• Submitting deliberately malformed or adversarial inputs intended to cause the model to ignore, override, or contradict its safety instructions;
• Probing the Service for the purpose of identifying weaknesses, prompt injections, jailbreaks, or training-data exposures, except through any coordinated vulnerability disclosure programme that Oppermind may from time to time operate.

Any such attempt is a material breach of the Terms and this AUP, regardless of whether the attempt succeeds in producing prohibited content.

6. No abuse of the platform or other users

You must not, and must not attempt to:

• Probe, scan, or test the vulnerability of the Service or any related system, network, or infrastructure, except under a coordinated vulnerability disclosure programme operated by Oppermind;
• Breach or otherwise circumvent any security or authentication measure;
• Access, tamper with, or use non-public areas of the Service, computer systems of Oppermind or its providers, or the technical delivery systems of Oppermind's providers;
• Use any device, software, routine, or technology to interfere with the proper working of the Service;
• Attempt to identify, reverse-engineer, recover, derive, or reconstruct the model weights, prompts, embeddings, training data, fine-tuning data, model architecture, or system prompts of Lato 1 or any sub-component of the Service, including by adversarial training data extraction, membership inference attacks, model stealing, or model inversion;
• Use the Service to attack any third party, including any denial-of-service attack, distributed denial-of-service attack, credential-stuffing attack, or coordinated abuse;
• Forge any TCP/IP packet header or any part of the header information in any email, posting, or other communication originating from or transmitted through the Service;
• Use any robot, spider, scraper, crawler, headless browser, browser-automation tool, or similar program to access the Service or to extract data from the Service.

7. No circumvention of billing or usage limits

You must not attempt to obtain access to the Service, or to features or quotas of the Service, in a way that bypasses the billing, subscription, token-allocation, rate-limiting, or trial-eligibility systems of the Service. Prohibited conduct includes (without limitation):

• Creating multiple accounts, including using disposable email addresses, virtual phone numbers, or other identifiers, to reset or evade Free tier usage limits or any other per-account usage limits;
• Automating the creation of accounts ("bot signups") or paying others to do so on your behalf;
• Sharing a single paid account among multiple individuals or organisations in a way that exceeds the reasonable single-user scope of that account;
• Submitting fraudulent payment instruments, initiating chargebacks for legitimate charges, or otherwise abusing the payment-processing systems of our payment processor (Stripe, Inc.);
• Resyndicating, reselling, or redistributing access to the Service or to Outputs in a way that bypasses Oppermind's pricing.

Repeated chargebacks for legitimate charges may, in addition to triggering enforcement under this AUP, result in suspension of your account under our Refund Policy.

8. No use of the Service as a training corpus or for competing AI

Without limiting any other provision of this AUP, you must not use the Service or any Output:

• To train, fine-tune, evaluate, benchmark, distil, calibrate, align, or otherwise improve any artificial intelligence, machine learning, or generative model, system, agent, or application that competes with, or could reasonably be used as a substitute for, the Service or Lato 1;
• To create, populate, or augment any dataset (including training, validation, evaluation, red-teaming, fine-tuning, distillation, RLHF, or similar dataset) for any such purpose;
• To create derivative works, replicas, or substantially similar models or services;
• To compile, aggregate, or systematically organise Outputs for resale, licensing, or distribution in any form not contemplated by the Terms.

This Section 8 operates in parallel with, and does not limit, Sections 6.5, 6.6, and 6.7 of the Terms.

9. Enforcement

9.1 Enforcement ladder

We take a proportionate approach to enforcement. Depending on the nature, seriousness, frequency, and context of the violation, our response may include any one or more of the following, in any order:

1. Warning. A written notice (via email or in-product) describing the conduct and asking you to stop.
2. Feature suspension. Temporary suspension of one or more features (for example, image generation) without suspending the entire account.
3. Account suspension. Temporary suspension of the entire account pending investigation.
4. Account termination. Permanent termination of the account, with deletion of associated data in accordance with our Privacy Policy and any legal retention obligations.
5. Civil action. Pursuit of civil remedies, including injunctive relief, statutory damages, recovery of costs, and account for profits.
6. Law enforcement referral. Preservation of evidence and referral to relevant authorities, including the Australian Federal Police, the eSafety Commissioner, the National Centre for Missing & Exploited Children (NCMEC), the Internet Watch Foundation (IWF), or any other competent authority.

The order above is illustrative, not mandatory. For zero-tolerance violations (Section 4.1) and for serious threats to the Service, other users, or third parties, we may move directly to permanent account termination without a warning, and we may preserve evidence and refer the matter to authorities at the same time. Action will be taken in proportion to the conduct and consistent with applicable law.

9.2 Refunds on enforcement

Where we suspend or terminate your account for a violation of this AUP, our Refund Policy applies. Refunds are not generally provided for accounts terminated due to a breach of these terms.

9.3 Appeals

If you believe that an enforcement action was taken in error, you may appeal by emailing enquiry@oppermind.com with the subject line "AUP Appeal" and the account email address. We aim to acknowledge appeals within five (5) business days. Submission of an appeal does not by itself reverse the enforcement action. Where we are required to act under applicable law (for example, in response to a removal notice from the eSafety Commissioner), an appeal will not delay our compliance with that obligation.

10. Reporting violations

If you become aware of conduct that you believe violates this AUP, please report it to us:

• Email: enquiry@oppermind.com with the subject line "AUP Report";
• Include, where you can: a description of the conduct, any URLs or message identifiers, dates and times, and your contact details (anonymous reports are accepted but limit our ability to follow up with you);
• Suspected child sexual abuse material: please use the subject line "URGENT CSAM REPORT" so that the report is escalated as soon as practicable. You may also report directly to the eSafety Commissioner at esafety.gov.au or to the relevant authority in your jurisdiction;
• Suspected terrorism content: please use the subject line "URGENT TERROR REPORT". You may also report directly to your national counter-terrorism hotline.

We will protect the identity of good-faith reporters to the extent permitted by applicable law. Submitting false or vexatious reports to harm a competitor or another user is itself a violation of this AUP.

11. Cooperation with law enforcement

Oppermind will cooperate with valid law enforcement requests, regulatory notices, and court orders served on Oppermind that are issued by a competent authority and that comply with applicable law. Where law permits, we will assess each request on its merits and may push back on requests that are over-broad, lack jurisdiction, or do not satisfy applicable safeguards. Where law requires, we will preserve and produce data without notice to the affected user.

Nothing in this AUP, the Terms, or our Privacy Policy prevents us from voluntarily reporting suspected child sexual abuse material, suspected terrorism content, or other suspected serious crime to the relevant authority, including the Australian Federal Police, the eSafety Commissioner, the National Centre for Missing & Exploited Children (NCMEC), the Internet Watch Foundation (IWF), or the equivalent authority in your jurisdiction, where we consider in good faith that such reporting is appropriate or required.

12. Changes to this AUP

We may update this AUP from time to time to reflect changes in the Service, applicable law, regulatory guidance, or our operational practices. The "Last updated" date at the top of this AUP indicates the date of the most recent revision. Where the changes are material, we will take reasonable steps to bring the update to your attention, including via email, an in-product notice, or a banner on the Service. Your continued use of the Service after the effective date of any update constitutes your acceptance of the updated AUP.

13. Related documents

• Terms & Conditions
• Privacy Policy
• Data Processing Addendum
• Cookie Policy
• Accessibility Statement
• Children's Privacy Policy
• Refund Policy