Design the operation, not the task
Departments in folders, one owner per outcome, and a written flow between them.
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✦ Course · Advanced
Agent operations at scale
Run many agents as an always-on operation: routines and listeners, departments in folders, acceptance checks, duplication for new markets, and supervision from the phone.
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You will design and run a standing operation of agents with clear ownership, evidence-based grading and a supervision routine that fits in ten minutes a day.
Turn recurring work into routines and events into listeners Write acceptance checks before the work starts Supervise by exception from the Needs you bucket
6 min
Routines for the recurring, listeners for the events
Anything that happens on a timetable is a routine; anything that happens when something changes is a listener.
Acceptance checks before the work
Ask every agent to write its checks first, then grade against them at the end.
Duplicate for a new market, client or product
Duplicate agent keeps the method and changes the job.
Supervise by exception
Needs you is your inbox; everything else is a status board.
From the phone
The Agents tab of the drawer is the same board; answer questions and steer from anywhere.
Make the learning stick
Start with one real piece of work.
Open Oppermind beside the lesson, apply each step, and leave with something you can use.