Trust and administration

Troubleshooting

Resolve common issues with context, tools, permissions, outputs, and workflows.

On this pageThe result is too generic A file or source is missing A connector cannot take an action A skill behaves inconsistently

The result is too generic

Add the intended audience, source material, constraints, examples, and definition of done. Remove irrelevant context.

Write a job ad for a part-time bookkeeper at a 12-person plumbing business. Audience: local candidates with small-business accounting software experience. Use the attached role-description.docx, keep it under 250 words, end with how to apply. Done means I can post it today.

◆ Lato · Pro

Document Ready: Part-time bookkeeper job adGenerated 09:41 · document↓↗⌄

Done: 238 words, written for local candidates, with the duties and hours taken from role-description.docx and a closing line on how to apply. If you want a change, say which line; the rest stays as it is.

Audience, source, length and a definition of done turn a generic ad into a specific one.

Try this

✦Instead of write a job ad, type: Write a job ad for a part-time bookkeeper at a 12-person plumbing business. Audience: local candidates with small-business accounting software experience. Use the attached role-description.docx, keep it under 250 words, end with how to apply. Done means I can post it today.

What you getThe ad comes back specific to the role, length and audience, and each later change is a one-line request rather than a rewrite.

A file or source is missing

Confirm the workspace includes the source and that Oppermind has permission to read it.

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Ask Oppermind anything…

AutoAutoAuto · 50% · Pro · Balanced

Check + → Files: if the file is not listed as a chip, it was never attached.

Try this

✦If Oppermind says it cannot see the Q2 figures, check the attachments above the composer; if q2-actuals.xlsx is not there, attach it with the paperclip and type: Use q2-actuals.xlsx, sheet Summary, for the figures.

What you getThe file chip appears above the composer and the reply now cites values from the Summary sheet instead of asking for the numbers.

A connector cannot take an action

Check whether the connector supports the action and whether write permission or approval is required.

Move the Harbour Cafe deal to Proposal Sent.

◆ Lato · Pro

I can see the Harbour Cafe deal in the CRM, currently at Qualified, but this connector was granted read scopes only, so I cannot change its stage. Reconnect it with write access under Settings and Connectors. Nothing was changed.

With read-only permission the request stops with a reason; write access has to be granted first.

Try this

✦When the CRM connector reads records but will not update a deal, open Settings, Connectors, and check what it is allowed to change. Then attach it from + and Connectors and type: Move the Harbour Cafe deal to Proposal Sent.

What you getWith read-only permission the request stops with an explanation; with write permission granted the change is made after any approval your workflow requires.

A skill behaves inconsistently

Tighten its trigger, inputs, decision rules, and checks. Test it against examples that previously failed.

Settings → Skills showing each skill's active state. — Open the skill in Settings → Skills and tighten its inputs and checks.

Try this

✦Open the meeting-notes skill in Settings, Skills, add the rule If no attendee list is present, ask for it before writing action items, save it, and re-run it on the transcript that produced wrong owners last week.

What you getOn the re-run the skill asks for the attendee list first instead of guessing, and you keep that transcript as a test case for future edits.